How we can help you
We help organizations change and develop which results in:
- Increased revenue and productivity and reduced costs
- Leading to improved profitability and reputation
- Leading to enhanced sustainability.
Our clients have achieved significant improvements in performance:
- Best Western Hotels. Within 8 months, revenue increased 11%, customer satisfaction doubled, bookings increased by up to 50%, QA audit accuracy rose from 48% to 97%. Simultaneously, external consulting spend was reduced by 88%,head office staff were reduced by 25% and to quote the CEO ‘the place is now a much happier place to work’.
- HBOS Australia. An anticipated two year major change was completed in nine months, service level agreement productivity raised from 40% to 94%, QA system increased from 37% to 100%, headcount reduced, culture changed, morale increased, multi-skilling programme completed.
- Internetworking Company Technical Service Website Division. Industry awards for ‘Best Practices in the Self-Service Category’ and ‘Top Ten Best Web Support Sites’. Global recognition by CEO, resource savings of 66% by eliminating unaligned work.
- Cisco Systems Global Products and Services. Resolving an insoluble problem - a US$5 Billion inventory/supply chain/ business partner model ‘problem’.
Our services include:
- Strategy definition or review and clarification, campaign planning
- Facilitation of problem solving and decision making workshops
- Executive coaching for plan implementation and adoption
- Integrating levels of leadership: embedding capacity to align and execute
- Leadership assessment, training and development
- Organization change and business transformation
- Organizational structure, systems and process review and design
- Project leadership.
© Tozer Consulting Ltd 2007